Our plugin team is growing and we’re looking for that someone special to take it to the next level. Read on and apply using the form below if you’re up for the challenge.
Who you are…
As a Support Specialist, you are part of our pre- and post-sales WordPress plugin support team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction.
Acting as the first line of response for customers worldwide, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.
You will connect with our customers using our email ticketing system (Help Scout) to address questions and resolve issues.
Additionally, you will work with various other team members to escalate bug reports, report feature requests, test plugin updates, and serve as an ambassador for our company.
You are available to work a flexible workweek, contributing around 15 to 20 hours a week on a freelance basis, which may include some weekend coverage on rare occasions.
You have experience using WordPress, know how to find your way around a WordPress plugin, and have a passion to continue learning. If you have previous experience in a support role, QA testing, or development, that’s even better.
You’re fluent in both written and spoken English to be able to communicate with customers and fellow team members via chat, email (we don’t really use this internally), audio calls, and video calls.
Who we are…
We’re a fully remote team of individuals with different backgrounds and life stories that work together on a daily basis to deliver the best products, services, and customer support that we possibly can.
- We write about, teach about, and provide care plans for WordPress at WP Mayor.
- We develop and support the original and still the most popular RSS importer plugin for WordPress – WP RSS Aggregator.
- We continue to develop and support new and exciting plugins in different niches to deliver the best possible experience for WordPress users.
- We host a podcast that discusses various aspects of WordPress businesses, from customer service to investments.
Everyone on our team is considered equal and we have open communication channels between everyone. Developers speak directly with support specialists, support specialists speak directly with the CEO and owners, and so on.
Communication is key to running a successful business, which is why we switched to asynchronous communication tools a few years ago. They enable everyone on the team to focus on their work without any fear of being distracted, but when the time comes for a one-on-one or team discussion, we’re all there.
Our work impacts the lives of thousands of people every single day, whether it’s in the form of tutorials on WP Mayor or through our suite of plugins.
Our current team
Some have families while others are living the single life. Some are into sports while others prefer video games. Some like to work early in the morning while others are night owls.
Some have University degrees. Others dropped out and fell into the WordPress world by chance. One is even a qualified architect that made the leap into a new adventure and another even ran a web agency for a few years.
You’ll find a mix of characters that come together to collaborate on various projects, no matter how big or small. Here’s a word from Naweed, Support Specialist for the WP RSS Aggregator plugin.
I’ve always been the go-to guy among family and friends for solving all sorts of tech problems. RebelCode helped me turn that passion into a career path.
Every day I help dozens of customers troubleshoot all kinds of issues related to their set up of WP RSS Aggregator and the premium add-ons. I love seeing delighted customers find the solutions they need to have their sites running smoothly. The sense of pride I get when they leave positive feedback makes this job truly rewarding.
Our hiring process
- You come across this job posting.
- You read it and it piques your interest.
- You tell us you’re interested (fill in the form below).
- We send you our plugins to familiarise yourself with while you tell us a bit more about yourself.
- We continue the conversation in-person.
- You tell your friends and family how happy you are with your new adventure.
- Our lives are all that much better because of you.
Fill in the form below with the relevant information.
Please enter a number from 1 to 40.
Support specialists work on a freelance basis at an hourly rate.
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